Returns & Exchanges

Refund policy

Returns & Exchanges

If you are not completely satisfied with your purchase, return it within 30 days of its shipped date for a refund of the purchase price, excluding shipping and handling.

► Click here to start a return.

How to Submit a Return Request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

Log in to your account: 1. In the Email field, enter your email address, and then click Continue.
In your email account, open the email sent from our store and copy the six-digit verification code included in the email
Go back to the online store and then enter a six-digit verification code.
Click the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click Request Return. If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label.
After the product is returned, you receive a refund.

Once your return is approved, you will receive an email with shipping instructions. Securely pack the items for return and include the original packing slip with your RMA number noted. DUCATO is not responsible for returned articles lost during transit.

Your return will be processed promptly upon arrival. Processing time is usually 30 business days from when the return is received. An email will confirm receipt and processing of your return.

If the carrier damaged your package during shipment, save the box and the merchandise and notify us immediately at service@jcosmeusa.com so we can replace the damaged items.

CAN I RETURN MY ONLINE ORDER AT A DIRECT TAKASHIMA SHOP?

Yes ! We accept returns for any TAKASHIMASHOP.COM order at any US Shop location. Find a

Shop near you here . please make sure to have your order number / original package of goods

WHOOPS ! MADE A MISTAKE ON MY ORDER !

Not a problem ! We can cancel your order up to one (1) hour after purchase and

place a new order with the correct information. E-mail service@jcosmeusa.com or call

us at 1-909-598-7388 (North America)

WAIT ! STILL HAVE QUESTIONS!

Depending on your bank’s processing time, it may take up to 10 bsuiness day for

the refund to be posted to your bank account

We’re here for your ! E-mail service@jcosmeusa.com or call us at :

1-909-598-7388 (North America)