Shipping Policy

• Domestic Shipping: We offer free domestic shipping for orders totaling $50 or more. For orders below $50, a flat shipping fee will be applied during checkout.

• International Shipping: We currently do not offer international shipping. Our services are limited to domestic shipping within the United States.

• Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays). Please allow additional time during peak seasons or promotional periods.

Returns Policy

• Eligibility: We accept returns for unopened packages and unused products only. To be eligible for a return, the item must be in its original packaging, unopened, and unused. We do not accept returns for opened packages or used products due to hygiene and safety reasons.

• Timeframe: You have 7 days from the date of delivery to initiate a return.

• Return Process: To initiate a return, please contact our customer support team with your order details, including the reason for the return. Our team will guide you through the return process, providing you with a return authorization and shipping instructions.

• Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where the return is due to a defective or incorrect item received. We recommend using a trackable shipping service to ensure the safe return of the item .

• Refunds: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 2 to 7 business days approximately. If not approved, we will be unable to issue a refund, and customers have the option to pay the cost of shipping the items back to themself or discard the items.

*Please note that our shipping and return policies are subject to change without prior notice. We recommend reviewing this policy periodically to stay updated. If you have any further questions or concerns regarding our shipping and return policy, please reach out to our customer support team. We are here to assist you and provide the best possible shopping experience.

For any inquiries, concerns, or assistance, our customer support team is here to help. You can reach us through the following channels:

Live Chat: Click the live chat button at the corner of our website.

Our live chat is open from 12:00 PM PST to 05:00 PM PST from Monday to Friday.

Phone: +1 909-598-7388

Our phone lines are open from 10:00 AM PST  to 06:30 PM PST from Monday to Friday.

Email:  info@jcosmeusa.com

Feel free to email us with any questions or feedback, and we will respond promptly as soon as possible.

Instagram: @ducato_usa

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